At we99, we believe that gaming should always be a source of entertainment — not stress, not debt, and never at the cost of your personal or family life. Our responsible gaming framework is built to give every Pakistani player the tools, information, and support they need to stay in control at all times.
Strictly For Adults
Aged 21 & Above
we99 will never encourage players to chase losses, exceed their set limits, or continue playing when they have requested a break.
Everything we99 provides to keep your gaming safe and controlled
Set a daily, weekly, or monthly deposit cap on your we99 account at any time. Once a limit is set, it takes effect immediately and cannot be increased for a minimum cooling-off period of 24 hours. Reducing a limit is always instant. This tool is available directly from your account settings and requires no approval from support.
Define how long you want your gaming sessions to last. Once your chosen session duration is reached, we99 will display a clear notification and, if you have opted for hard session limits, automatically log you out of the platform. This is a powerful tool for players in Lahore, Karachi, and beyond who want to keep their play-time in check without relying on willpower alone.
Need a short break from the we99 platform without closing your account permanently? A cooling-off period allows you to suspend your account for a chosen duration — ranging from 24 hours up to several weeks. During a cooling-off period, you will not be able to log in, deposit, or place any bets. Any pending withdrawals will still be processed normally.
Self-exclusion is a formal, long-term measure for players who feel they need a serious break from online gaming. Once activated on we99, self-exclusion locks your account for a minimum of six (6) months with no option to reverse the decision during that period. All marketing communications are also halted immediately. Details on how to request self-exclusion are provided in the section below.
we99 can send you periodic reality check notifications during active gaming sessions. These pop-up reminders show you how long you have been playing, your net session result (profit or loss in PKR), and prompt you to decide whether you want to continue. Reality checks are configurable at 15-minute, 30-minute, or 60-minute intervals from your account settings.
Every we99 player has access to a full, transparent history of their deposits, withdrawals, bets placed, and session durations. Reviewing your activity history regularly is one of the most effective ways to stay aware of your gambling behaviour. Your statement is available in PKR and can be viewed from the account dashboard at any time without contacting support.
we99 has a zero-tolerance policy toward underage gambling. The minimum age to register an account, make a deposit, or place any bet on the we99 platform is strictly 21 years. This applies to all players across Pakistan — whether in Islamabad, Faisalabad, Lahore, Karachi, or anywhere else in the country.
During the registration and KYC verification process, we99 requires all new players to confirm their date of birth and submit valid identity documentation. Our KYC team reviews submitted documents to verify age before any real-money activity is permitted on the account.
If at any point we99 has reason to believe that an account is being used by a person under the age of 21, the account will be immediately suspended, all funds will be frozen, and a full investigation will be carried out. Any winnings accumulated on an underage account will be forfeited.
We strongly recommend that parents and guardians in Pakistan make use of device-level parental controls and mobile banking restrictions to prevent minors from accessing real-money gaming platforms without supervision.
Self-exclusion at we99 is a serious, formal commitment. It is not a temporary cooling-off — it is a minimum six-month lockout of your account with no reversal option during the exclusion period. If you feel you have lost control of your gambling behaviour, or if someone you trust has expressed concern about your gaming, self-exclusion may be the right step.
The we99 team processes all self-exclusion requests with complete confidentiality and without judgment. Your account will be locked, your marketing preferences will be suppressed, and any outstanding balance will be withdrawn to your verified payment method.
Decide the duration of your self-exclusion — we99 offers options of 6 months, 1 year, 3 years, or permanent exclusion. Think carefully about which option is right for your situation. You can always escalate to a longer period, but you cannot reduce it once set.
Send an email to [email protected] from your registered email address with the subject line "Self-Exclusion Request". Include your full name, registered mobile number, and your chosen exclusion period. Our team is available 24/7 via live chat and email.
For security purposes, we99 will verify your identity before processing the exclusion to ensure it is a genuine request from the account holder. This typically involves confirming a few details from your registered profile. This step protects your account from being excluded by a third party without your knowledge.
Once verified, your we99 account will be locked within 24 hours. Any remaining balance will be returned to your verified JazzCash, EasyPaisa, or bank account. All promotional communications will be permanently suppressed for the duration of the exclusion period.
Once your chosen exclusion period has fully elapsed, you may contact support to request account re-activation. we99 will conduct a brief check-in as part of the re-activation process. There is no obligation to return — and we will not send any marketing to prompt you to do so.
All limits are configurable from your we99 account settings panel
| Limit Type | Available Periods | Takes Effect | Reversible? | Status |
|---|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately on reduction; 24 hrs on increase | Yes, after 24-hour cooling period | Available |
| Session Time Limit | Per session (custom minutes) | Next login session | Yes, any time | Available |
| Reality Check Alert | 15 / 30 / 60 minutes | Current session | Yes, any time | Available |
| Cooling-Off Period | 24 hrs / 3 days / 7 days / 30 days | Immediately on request | No — must complete full period | Available |
| Loss Limit | Daily / Weekly / Monthly | Immediately | Yes, after 24-hour cooling period | Available |
| Wager Limit | Daily / Weekly / Monthly | Immediately | Yes, after 24-hour cooling period | Available |
| Self-Exclusion | 6 months / 1 yr / 3 yrs / Permanent | Within 24 hrs of verified request | No — locked for full period | Available |
The following questions are adapted from widely-used responsible gaming self-assessment frameworks. They are not a clinical diagnosis — but if you answer "yes" to several of these questions, it may be worth considering whether you would benefit from setting stricter limits or taking a break from the we99 platform.
The standards we hold ourselves to as a platform operating in Pakistan
we99 promotes responsible gaming by consistently framing gambling as a form of entertainment — not a reliable income source, financial strategy, or way to solve money problems. Every we99 player should set a personal entertainment budget and treat any losses within that budget as the cost of entertainment, not a debt to be recovered. We will never use language in our promotions that encourages players to view gambling as a financial investment.
we99 will not send marketing messages to players who have set self-exclusion or cooling-off restrictions, or to players who have explicitly opted out of marketing. We will not use urgency-based messaging tactics designed to pressure players into making deposits they would not otherwise make. All bonus offers are clearly documented, fairly structured, and never used as a mechanism to encourage players with signs of problem gambling to continue playing.
All we99 customer support staff are trained to recognise the signs of problem gambling behaviour and know how to sensitively direct players to appropriate resources without making them feel judged or embarrassed. A player reaching out about a gambling concern will always be treated with respect and have their request handled as a priority, regardless of account status or VIP tier.
we99 operates under an internationally recognized gaming authorization whose responsible gaming standards inform our policies and tools. We conduct regular internal audits of our responsible gaming practices and update our tools and procedures when regulatory guidance or best-practice standards evolve. Our commitment to responsible gaming is not a marketing statement — it is a binding operational obligation under our authorization conditions.
If everything is under control and you're ready to enjoy cricket betting, live casino, or slots responsibly, log in to your we99 account. Set your limits first — then play.
⚠ 21+ Only | Please gamble responsibly | Need help? Email [email protected]