we99 Terms &
Conditions

These Terms and Conditions ("Terms") govern your access to and use of the we99 online gaming and sports betting platform, accessible via we99.cam and any associated subdomains or mobile-optimized versions of the same platform (collectively, the "Platform"). The Platform is operated by we99 ("we99", "we", "us", "our").

By registering a we99 account, logging in to the Platform, or placing any wager or bet through the Platform, you ("the Player", "you", "your") confirm that you have read, understood, and agree to be legally bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must cease using the Platform immediately and close your we99 account.

These Terms should be read in conjunction with the we99 Privacy Policy and the we99 Responsible Gaming Policy, both of which form part of the overall agreement between you and we99. In the event of any conflict between these Terms and any specific promotion terms, the specific promotion terms shall prevail with respect to that promotion only.

Access to and use of the we99 Platform is strictly limited to individuals who satisfy all of the following eligibility criteria at the time of registration and throughout the duration of their account:

• You must be at least 21 years of age. we99 maintains a strict minimum age policy of 21 years and does not permit any individual below this age to register, deposit, or wager on the Platform under any circumstances.
• You must be registering and using the Platform of your own free will and for personal entertainment purposes only.
• You must not be accessing the Platform from any jurisdiction where online gaming is explicitly prohibited by applicable local law.
• You must not be a current or former employee, contractor, or agent of we99, or an immediate family member of the same, unless prior written consent has been obtained from we99 management.
• You must not have been previously excluded or banned from the we99 Platform, or any other online gaming platform operated or affiliated with we99.
• You must be acting as a private individual and not on behalf of a business, syndicate, or third party.

we99 reserves the right to request documentary evidence of eligibility at any time, including but not limited to government-issued identification documents confirming date of birth and identity. Failure to provide requested documentation within a reasonable timeframe will result in account suspension pending verification.

To access real-money features of the we99 Platform, you must register a personal account by providing accurate, complete, and current information as requested in the registration form. You agree to maintain the accuracy of your registration information and to promptly update any details that change after registration.

One Account Policy: Each individual may hold only one (1) active we99 account at any time. Opening multiple accounts — whether using the same or different personal details, payment methods, or devices — is strictly prohibited and constitutes a material breach of these Terms.

Account Security: You are solely responsible for maintaining the confidentiality of your we99 login credentials, including your mobile number and password. You must not share your login details with any third party. we99 will not be held liable for any loss or damage resulting from unauthorized access to your account due to your failure to maintain credential security.

KYC Verification: we99 operates a Know Your Customer (KYC) process in line with internationally recognized gaming compliance standards. You may be required to submit identity verification documents including a CNIC, passport, or proof of address before withdrawals can be processed. KYC verification is a one-time process unless your account details change.

All deposits and withdrawals on the we99 Platform are processed in Pakistani Rupees (PKR). we99 supports the following payment methods for deposits and withdrawals: JazzCash, EasyPaisa, HBL Bank Transfer, UBL Bank Transfer, Meezan Bank, Allied Bank, SadaPay, Raast (1LINK), Retail Cash Deposit, and USDT TRC20.

Deposits: Deposit requests are processed in real time for mobile wallet methods (JazzCash, EasyPaisa, SadaPay). Bank transfer deposits may take up to one (1) business day to reflect in your we99 account balance. The minimum deposit amount is PKR 100. we99 does not charge fees on deposits, though your payment provider may apply their own transaction charges.

Withdrawals: Withdrawals may only be processed to a payment method that was previously used to make a deposit on your we99 account. This requirement exists as an anti-money-laundering (AML) control. The minimum withdrawal amount is PKR 500. Withdrawals to JazzCash and EasyPaisa are typically processed within 15 minutes. Bank transfers may take up to two (2) business days.

Withdrawal Holds: we99 reserves the right to delay withdrawal processing in circumstances where KYC verification has not been completed, where suspicious account activity has been detected, or where a withdrawal is subject to manual review under our AML policy. Players will be notified in such cases.

Dormant Account Fees: An account that has been inactive (no login activity) for a period of twelve (12) consecutive months may be deemed dormant. A monthly administrative fee may be applied to dormant accounts with a positive balance. We will make reasonable efforts to notify you before such fees are applied.

we99 offers various bonuses, promotional credits, free spins, and other incentives to registered players from time to time. All bonuses are subject to the following general conditions unless specific promotion terms state otherwise:

• Bonus eligibility and terms are set out in the individual promotion materials. Where a conflict exists between general bonus terms and specific promotion terms, the specific promotion terms prevail.
• All bonuses are subject to wagering requirements ("playthrough requirements") that must be fully satisfied before any bonus-derived winnings can be withdrawn.
• Wagering requirements must be completed within the time period specified in the promotion. Bonuses that expire before wagering requirements are met will be forfeited without compensation.
• Bonus funds and real-money funds are tracked separately in your we99 account wallet. Real-money funds are used first in all wagering unless a specific promotion specifies otherwise.
• we99 reserves the right to withdraw, modify, or cancel any bonus or promotion at any time without prior notice, provided that any bonus already credited and actively being wagered will be subject to the terms in effect at the time of crediting.
• Bonuses may only be claimed once per household, device, or IP address unless stated otherwise. Attempts to claim the same bonus multiple times constitute bonus abuse and may result in account suspension.

All bets and wagers placed on the we99 Platform are subject to the following general rules. Game-specific rules are published within each individual game and sports betting market and should be read prior to placing wagers.

Bet Acceptance: A bet is only accepted and valid once confirmed by the we99 system and a bet reference number is generated. Bets placed during technical interruptions or connectivity issues may be voided if the system was unable to record them correctly.

Minimum and Maximum Stakes: Minimum and maximum stake limits apply to all games and betting markets and are displayed within each product. we99 reserves the right to adjust stake limits for individual accounts at its discretion.

Voided Bets: we99 reserves the right to void any bet that has been placed as a result of a pricing error, technical fault, or in circumstances where the outcome of a game or sporting event has been manipulated or compromised. In all voided bet situations, the original stake is returned to the player's we99 balance.

Sports Betting: All sports bets placed on the we99 Platform are settled based on the official result at the conclusion of the relevant event. In-play bets are settled on the state of play at the time of the bet unless specific rules for the market type indicate otherwise.

The following activities are strictly prohibited on the we99 Platform. Engaging in any prohibited conduct may result in the immediate suspension or permanent closure of your account and forfeiture of all balances, including pending withdrawals:

• Collusion: Coordinating with other players to gain an unfair advantage in any game or betting market.
• Match-Fixing: Attempting to place bets on sporting events where you have knowledge of, or involvement in, any manipulation of the event outcome.
• Bonus Abuse: Exploiting bonus offers through multiple accounts, systematic arbitrage strategies, or any other means designed to extract bonus value without genuine gameplay intent.
• Automated Betting Software: Using bots, scripts, artificial intelligence tools, or any automated software to place bets, access the Platform, or interact with games without genuine manual control.
• Money Laundering: Using the we99 Platform to deposit, transfer, or withdraw funds connected to criminal activity or for the purpose of obscuring the origin of funds.
• Fraud and Chargebacks: Initiating fraudulent payment transactions, chargebacks, or reversals after funds have been used for wagering on the Platform.
• Impersonation: Registering or operating an account using another person's identity, payment details, or personal information without their express consent.

All content on the we99 Platform, including but not limited to software, source code, game content, graphics, logos, trademarks, text, audio, video, and the overall selection and arrangement of content, is the property of we99 or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial gaming purposes only. This licence does not permit you to copy, reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any content from the we99 Platform without prior written permission from we99.

The we99 name, logo, and related marks are proprietary trademarks of we99. Nothing in these Terms grants you any right to use these marks without prior written consent.

we99 collects, processes, and stores personal data in accordance with its Privacy Policy, which is available at we99.cam/privacy-policy and forms part of these Terms by reference. By creating a we99 account, you acknowledge and consent to the data practices described in the Privacy Policy.

Personal data collected during registration and account use is used for account management, identity verification, fraud prevention, regulatory compliance, and — where you have consented — marketing communications. we99 will not sell your personal data to unaffiliated third parties for their own marketing purposes.

we99 may disclose personal data to regulatory authorities, law enforcement agencies, or payment processors where required by applicable law or by the conditions of our gaming authorization.

we99 is committed to providing a safe gaming environment and actively promotes responsible gaming practices. The following responsible gaming tools are available to all registered we99 players from within their account settings:

• Deposit Limits: Set daily, weekly, or monthly caps on the amount you can deposit to your we99 account. Limits take effect immediately when reduced and after a cooling-off period when increased.
• Session Time Reminders: Configure time-based alerts that notify you when you have been playing for a set duration.
• Cooling-Off Periods: Temporarily suspend your account for a set number of days without full closure. Reactivation requires the cooling-off period to have lapsed.
• Self-Exclusion: Permanently or indefinitely exclude yourself from the Platform. Once self-exclusion is activated, it cannot be reversed for a minimum period. we99 will not send marketing communications to self-excluded players.

Access to the Platform is strictly for adults aged 21 and above. If you believe you may have a gambling problem, we encourage you to use the self-exclusion tool immediately and seek assistance from a qualified support service. Further guidance is available on our Responsible Gaming page.

To the maximum extent permitted by applicable law, we99 shall not be liable to you for any indirect, incidental, consequential, special, or punitive damages arising from your use of, or inability to use, the Platform, including but not limited to loss of data, loss of profits, or loss of opportunity.

we99's total aggregate liability to you in respect of any claim arising from or in connection with these Terms or your use of the Platform shall not exceed the total amount deposited to your we99 account in the twelve (12) months immediately preceding the event giving rise to the claim.

we99 does not warrant that the Platform will be available without interruption, that it will be free of errors or viruses, or that defects will be corrected. The Platform is provided on an "as is" and "as available" basis. we99 makes no warranties, express or implied, regarding the Platform's fitness for any particular purpose.

Nothing in these Terms shall limit or exclude we99's liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

we99 reserves the right to suspend, restrict, or permanently close a player account without prior notice in any of the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Failure to complete KYC verification within the required timeframe.
• Suspected fraudulent activity, money laundering, or collusion.
• Suspected use of prohibited software or automated betting tools.
• A court order, regulatory direction, or law enforcement request.
• Player-requested self-exclusion via responsible gaming tools.
• Identification of an underage player or duplicate account.

Upon account closure, any real-money balance remaining after deduction of forfeited bonuses and disputed amounts will be returned to the player via their verified withdrawal method, subject to the completion of any outstanding KYC requirements.

You may close your we99 account at any time by contacting we99 support. Account closure requests are processed within five (5) business days. Any pending withdrawals at the time of closure will be processed in the normal timeframe.

we99 reserves the right to amend these Terms and Conditions at any time. Amendments may be made to reflect changes in applicable law, regulatory requirements, platform functionality, payment processing capabilities, or general operational policy.

Where a material change to these Terms is made, we99 will notify registered players by displaying a notice on the Platform and, where appropriate, by direct communication to your registered contact details. Your continued use of the Platform following publication of amended Terms constitutes your acceptance of those amendments.

If you do not agree with any amendment, you must cease using the Platform and close your account. The date of the most recent revision is displayed at the top of this page and in the "Last Reviewed" badge in the page header.

These Terms and Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws applicable to we99's gaming authorization jurisdiction. The parties agree to submit to the exclusive jurisdiction of the relevant courts in that jurisdiction for the resolution of disputes that cannot be settled by alternative means.

Dispute Resolution: In the event of a dispute regarding a bet outcome, account transaction, or the application of these Terms, you should first contact we99 support with full details of the dispute. we99 will acknowledge your dispute within 48 hours and aim to resolve it within ten (10) business days.

If a dispute cannot be resolved through direct communication with we99 support, you may escalate the matter through the dispute resolution process available under the terms of we99's gaming authorization. Details of the applicable escalation process are available upon request from we99 support.

If you have any questions about these Terms and Conditions or require clarification on any provision, please contact the we99 support team. Support is available 24 hours a day, 7 days a week via live chat on the Platform.

For written correspondence regarding legal or compliance matters, you may contact we99 by email. The we99 support email address is:

Please include your registered mobile number and a description of your query when contacting support so that your message can be routed to the appropriate team promptly.